Luxury hotels in Shimla have always given the best services to their all the guests. However, it has been noticed that many of the hotels that are tied up with the providers of Shimla holiday packages fail to meet the expectations of the guests for the Shimla hotel booking. Here we are with the tips for hotels to enhance guest experience.

Show loyalty to your brand

Irrespective of whether you are a 2-star or a 5-star hotel or have a tie up with providers of Shimla honeymoon packages you need to make efforts to strive for better. It is your duty to provide the guest with all those amenities that they expect keeping in mind your brand. If you are able to meet the expectations that guests have of you then they become passive and in case, they do not extend a helping hand at promoting your hotel via word of mouth they will at least not leave a bad review for you. In case you do not meet these expectations then you must be on an expecting end to get a bad review on your site that is surely going to have an adverse impact on your reputation. So, the moral of the story remains that you must stand by your name and if you claim to be a 3-star hotel then at least ensure that you provide those facilities that 3 stars are supposed to.

Take feedback from guests

Do not wait for the guest to leave a review on your site. Instead you should make an effort to ask your guest to take out time to fill up the feedback form. His will help you get a clarity about a lot of things there and then which will help you to improve the level of customer satisfaction. Go in for the online reviews and the electronic surveys in addition to the printed comment cards. You must also make efforts to take the post-stay feedback and encourage online reviews from the guests.

All in all, these are the tips for hotels to enhance guest experience. Disappointing your guests leads to backlash. You need to make your promises come true and take the pain of being authentic because this is what the generation today expect.

Source : https://hotelsinshimla.livejournal.com/303.html